Cancelled contract 2 years ago - now Dstv is asking for money

Item: DStv (MultiChoice)
Rating: 1
Author: Grant R

Good Day, I suspended my DSTV contract in August 2015, which is almost 2 years ago. I have apparantlyhad an oustanding payment since then. Within the 2 years, i have received no communication whether is be in email or telephonic. DSTV cannot claim that they have my incorrect details because i have had the same cellphone as when i opened the contract, and i still get promotional emails from DSTV, so my email must be correct on your system. I have now been handed over to a debt collection agency, which i think has had a negative rating on my ITC score, for a payment i didnt even know was oustanding. Please can someone be in contact with me to help rectify this, as i think this is despicable service, and i want to lay a formal complaint.

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

25 Jul 2017, 13:10

Dear Grant

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply25 Jul 2017, 13:10

Official

Dear Grant

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Grant R's updateReviewer Update

25 Jul 2017, 13:23

Problem is, I have tried to go through the correct channels on **********

and nothing was resolved, and this is continuing the cause issues in terms of my ITC.

So this needs to be sorted asap.

Grant R's update25 Jul 2017, 13:23

Reviewer Update

Problem is, I have tried to go through the correct channels on **********

and nothing was resolved, and this is continuing the cause issues in terms of my ITC.

So this needs to be sorted asap.

Grant R's updateReviewer Update

27 Jul 2017, 15:52

Good day .

For the past 3 days.. I have spent almost 2-3 hours on the phone.. trying to phone your billings and collections department. No one has picked up in all the attempts I have made to try and phone.

Please can somebody call me from billings and collections asap.

Grant R's update27 Jul 2017, 15:52

Reviewer Update

Good day .

For the past 3 days.. I have spent almost 2-3 hours on the phone.. trying to phone your billings and collections department. No one has picked up in all the attempts I have made to try and phone.

Please can somebody call me from billings and collections asap.

Grant R's updateReviewer Update

31 Jul 2017, 12:38

Good Day,

I have still not been contacted by anybody from Multichoice or DSTV?

Where is the query sitting?

Grant R's update31 Jul 2017, 12:38

Reviewer Update

Good Day,

I have still not been contacted by anybody from Multichoice or DSTV?

Where is the query sitting?