1 reviews | Active since Jun 2016
Cancelled and you still took my money
<p>On 26/01/2017 I asked to cancel my subscription as my debit order comes of on the 27/01/2017. DSTV very happy disconnected which was immediate but now you have also taken my money. Please URGENTLY pay back my money. </p> <p> </p> <p>Very unhappy person</p>
Dear Samantha Law
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Samantha Law
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Good day Samantha
We understand the frustration and the inconvenience caused.
Your refund can only be processed within ten to fourteen working days. This is to ensure that your debit order payment is not unpaid few days later. Alternatively, we suggest that you reverse the balance back into your bank account.
We promise to monitor your account and give feedback regarding the refund, provided the payment was not reversed.
Please do keep in touch should you have any queries. Thank you for your invaluable support all this time.
Kind regards
Dinah
Good day Samantha
We understand the frustration and the inconvenience caused.
Your refund can only be processed within ten to fourteen working days. This is to ensure that your debit order payment is not unpaid few days later. Alternatively, we suggest that you reverse the balance back into your bank account.
We promise to monitor your account and give feedback regarding the refund, provided the payment was not reversed.
Please do keep in touch should you have any queries. Thank you for your invaluable support all this time.
Kind regards
Dinah
Dear Samantha
As promised, we have checked your DStv account.
Your debit order payment was reversed and there's no service is active.
We're always committed to assisting you. Please do contact us should you require any queries.
Kind regards
Dinah
Dear Samantha
As promised, we have checked your DStv account.
Your debit order payment was reversed and there's no service is active.
We're always committed to assisting you. Please do contact us should you require any queries.
Kind regards
Dinah
Thank you so much for the excellent service. Hate to say but I am very shocked.
Thank you so much for the excellent service. Hate to say but I am very shocked.