DH
Dieter H

1 reviews | Active since Feb 2011

30 Sept 2020, 11:01

Cancelled and stopped paying but Im still Charged

I cancelled my DSTV subscription at the end of July, I want to sell me decoder and now there is a R207 charge for the grace period you gave my in August? Why the hell must I pay that If I was told my service will be stopped at the end of July? You guys are ******* and your customer service agents have no idea. Why must I pay for something that was not explained to me or that I did not ask for. Pathetic

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2020, 11:31
Official
Hi Dieter, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
DH
Dieter H's update30 Sept 2020, 11:34
Reviewer Update
Thanks please resolve this ASAP