JD
Juan D

1 reviews | Active since Feb 2015

12 Jul 2016, 12:54

Cancelled Account, Yet Still Billed

<p>I moved into a new place which provides me with DSTV as part of the rental. I cancelled my account in March 2016 and the consultant confirmed that my account was cancelled. The last debit order was successful. </p> <p> </p> <p>Today I received a threathening SMS saying that you will black list me for the amount outstanding. Now I have CANCELLED my account which YOUR STAFF CONFIRMED. So now I'm threathening you: If you dare black list me or list this on my credit profile, I will take every step possible under the law to sue you for damages. Get your act together - I cancelled my account and I don't owe you a cent. I would appreciate a consultant contacting me regarding this before I do more damage to your company than you can possibly imagine.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jul 2016, 13:21
Official

Dear Juan

Thank you for taking your time to contact us.

Please note that we are looking into your query.

Feedback will be communicated to you shortly.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jul 2016, 07:59
Official

Dear Juan

Thank you for taking our call today.

As discussed, your account has been manually adjusted and it’s now on a zero balance.

Please do inform us should you require any further assistance.

Your support and feedback is important to us.

Kind regards

Dinah