1 reviews | Active since Jul 2017

01 Jul 2017, 17:44

Cancelled account and you still pay

<p>we cancelled DSTV last day being 30 May 2017. They still charged us for the insurance but not the monthly subscription. Now they have reactivated the account. I phoned them and they told me they can't do anything. I must phone my bank and get them to reverse the payment. There is a reason DSTV are loosing clients faster than ever and this proves that if they can't get you one way they will make life a living hell anyway they can</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2017, 08:09
Official

Dear Tessa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

's update21 Jul 2017, 10:39
Reviewer Update

SO great DSTV has refunded me. BUT I have now received a statement due for 1st of next month. HERE WE GO AGAIN

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jul 2017, 11:28
Official

Good day Tessa van der Merwe

Apologies for the confusion and the inconvenience this has caused. Your account is inactive , please ignore the message .

The is no billing on your account , therefore we are not going to debit you.

Regards

Girly