Cancellations - Another complaint to add to the millions of same.

Hi Everyone,

This review follows a very common trend when it comes to cancellations with MultiChoice. The process is cumbersome, lacking execution and all out frustrating to say the least. The most chocking point for me personally is a lack of confirmation of cancellation. Apparently, they don't give you any electronic confirmation, this is extremely convenient for Multichoice. The only thing you MultiChoice provides as proof that you attempted to cancel the subscription is a reference number, if you ask for it, from the call center.

I opted for a 2-year price locked contract. At this point my contract is near its end and I wished to cancel the contract a month prematurely. It was stated that it could be done with a cancellation fee, which I was happy accepted.

I have been patient in that I have attempted to cancel the subscription on two occasions. The following references we supp****: ***-I***2-I37

On both the above engagements I was assured that the cancellation will be done, and my account would not be debited. Multichoice has in fact debited my account for the full subscription fee, after being assured that this would not happen. The second time I attempted to cancel the operator informed me that it was not flagged for cancellation, implying that the previous operator did not perform what was needed to be done.

Now I must spend more money and time on calls. Will MultiChoice reimburse my monetary value in time and calls, I don’t think so. MultiChoice was unfortunately the only option available to me at the time of the contract as Telkom were no longer repairing the copper cables.

@Multichoice: I would be interested in hearing about your excuses on the above as well as what fine print you are going to throw my way.

Wish there was some compliance authority in South Africa that can slap a fine of millions on this company, as us mere mortals can only take to social media.