WN
Wendi N
1 reviews | Active since Aug 2013
02 Jan 2021, 11:35
Cancellation without my consent
Please confirm what's the reason I don't have access to catch up anymore? I got a call from your call centre a few weeks ago selling me a price lock and I was told that everything else will remain the same thing. I went on holiday and came back yesterday with no catch up and don't have access to my recordings. I need this resolved asap. Seemingly every month I have a problem with dstv and I'm this close to terminating your services.
Wendy Nomhle Ntutu *** ***
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Jan 2021, 12:44 Hi Wendi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Jan 2021, 12:44
Official
Hi Wendi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Jan 2021, 19:38Hi Wendi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball, and thanks for bringing this complaint to our attention so that we can prioritize it with urgency.
The PVR functions have been reinstated to your DStv account, to enable Catch up and Recordings again. There is a balance of R 96.77, due for payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball, and thanks for bringing this complaint to our attention so that we can prioritize it with urgency.
The PVR functions have been reinstated to your DStv account, to enable Catch up and Recordings again. There is a balance of R 96.77, due for payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply02 Jan 2021, 19:38
Official
Hi Wendi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball, and thanks for bringing this complaint to our attention so that we can prioritize it with urgency.
The PVR functions have been reinstated to your DStv account, to enable Catch up and Recordings again. There is a balance of R 96.77, due for payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball, and thanks for bringing this complaint to our attention so that we can prioritize it with urgency.
The PVR functions have been reinstated to your DStv account, to enable Catch up and Recordings again. There is a balance of R 96.77, due for payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,