Cancellation & Unauthorised Debit Order

<p>Phoned on 3 Jan 2017, spoke to Prudence Nqabeni to CANCEL my subscription. I was informed it will be done.</p> <p> </p> <p>Today, 2 Feb 2017, once AGAIN debit order from my account. And what do you know - when I call - it hasn't been cancelled!! </p> <p> </p> <p>Very unhelpful lady I spoke to - she can hardly understand me or assist me. Telling me she "doesn't know when it will be rectifiied or when I will be refunded"</p> <p> </p> <p>CANCEL MY SUBSCRIPTION IMMEDIATELY, AND REFUND ME THIS LAST DEBIT ORDER ASAP! </p> <p> </p> <p> </p>