Cancellation - OR NOT!
<p>I have been trying to cancel my DSTV subscription for 2 months now. Everytime I phone the call center, they escalate my query to the Price Lock team, but no one ever gets back to me. The Price Lock team does not have a number that I can phone and no-one can put me through to someone that can assist me. Why is it so hard to setup a channel to deal with cancellations? Or even to find out what the steps are in cancelling my Price Lock subscription.</p>
Dear Dirko
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Dirko
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Dirko
Please be assured that our Price Lock team will contact you. This is to ensure that you get assistance with your request.
We're always here to serve you, please do contact us should you require any further assistance.
Thank you for taking your time to contact us.
Best regards
Dinah
Best regards,
Good day Dirko
Please be assured that our Price Lock team will contact you. This is to ensure that you get assistance with your request.
We're always here to serve you, please do contact us should you require any further assistance.
Thank you for taking your time to contact us.
Best regards
Dinah
Best regards,
Hi
Someone did get back to me and said it would take 2 days.
This has now been 5 days, and no one again has got back to me.
All I get is an automated response.
Why is this so hard to do?!
Case number: **********
Hi
Someone did get back to me and said it would take 2 days.
This has now been 5 days, and no one again has got back to me.
All I get is an automated response.
Why is this so hard to do?!
Case number: **********