Cancellation of Service Issues

Called in today to cancel my subscription. I was informed by the first agent that that can be done by him at my next billing date only (Feb) and that he could transfer me to another agent for immediate cancellation. The 2nd agent could not effect the immediate cancellation and process my refund for the balance of January. He said that he could only do this effective the next billing date. If i wanted to cancel immediately, I would need to take my damaged decoder to a DSTV office (inc the middle of adjusted level 3 lockdown) for them to process.

This is ridiculous given the current lockdown that DSTV refuses to process an immediate cancellation by telecon or online and process my refund. Just another way for DSTV to ******* the consumer!!!