Cancellation of service - failing to reimburse after a month!

So utterly disappointed in DSTV *again*. Faithfully pay my account on the 1st October using the same banking details and reference number for the last 5 years or more. Then my service gets disconnected due to non-payment. It takes them 19 DAYS to finally come back to me with "We have also spoke to the Finance team, they have confirmed payment is in the Multichoice Africa account and not South Africa. We are working on having the transfer done soon."

I have cancelled my subscription because somehow the "customer is king" statement no longer applies and despite actually confirming my payment my service keeps getting disconnected. Apparently they have to get approval from Finance to transfer my funds to the right account and then to process reimbur*****t. It is now the 28th October again and still NO FEEDBACK, NO REIMBUR*****T and NO JOY. To date following a complaint on their FB page from 28th with a promise to get back to me, I still haven't heard anything from DSTV. No responses on my last email request 5 days ago. No feedback from FB community manager since the 28th Oct. I'm being ignored. Is this what service providers do when they don't want to reimburse customers???