Cancellation of Price Lock...

<p>Good day,</p> <p> </p> <p>My customer number is : ********** 6. I called this am to discuss cancelling my DSTV Price Lock deal. The lady told me I would need to pay the full 14 months outstanding, this amounting to R12586.</p> <p>This is unreasonable and in terms of your own terms and condictions I am intitiled to cancel early and a reasonable fee may apply. </p> <p>The full balance of the contract is not reasonable and this breaches my consumer rights.</p> <p> </p> <p>Normally cancellation fees include the remaining device cost along with a pro-rata fee of the total outstanding (i.e. 40% of the outstanding balance).</p> <p> </p> <p>I do not mind paying a canellation fee and settling the amount owed on the explorer, but to pay for a full contract just to cancel this and not have received the service is *********.</p> <p> </p> <p>Please can you look into this matter and revert with a reasonable solution to the matter. I will not be ******ed and if you fail to return with an offer or comment, I will need to seek legal advise.</p> <p> </p> <p>Regards</p> <p>Stuart Michler</p> <p> </p>