Cancellation of Insurance

<p>A few months ago i cancelled my DSTV and the insurance. At the end of the following month the transaction came through again. I contacted the call center and was put through to the insurance department who said they would get the recording and come back to me. Last month (1 June) the debit order went off again with no correspondence to me. They lady confirmed that they had my complaint but apologised that it went off again. She then confirmed that the one debit order would be refunded as soon as the complaint had been finalised. So we are at the end of month 3 and I still don't have a response to my complaint, No refund of the debited orders and now i am expected to waste my time and my cost having to phone them again for something so simple. How can you not find the recording in three months. DSTV really really????</p>