Cancellation of DSTV account

Hi there, I experienced some connection issues with my DSTV decoder the past week and this morning I went to the offices of Aerial @ Satellite in the Greenstone Area. The assistant was unable to fix the problem and informed me that it would cost R700.00 to fix my decoder as I dont have insurance on my decoder. As I will not pay DSTV more than what I am currently/already paying I informed the lady that I would like to cancel my DSTV account on that basis. She informed me that I will not get a pro rata refund for May 2016 as "payment is made a month in advance ". In order to avoid any attorney letters etc from my side, please provide me with a full explanation as how this practice of Multichoice is consistent with the Consumer Protection Act. I am now paying 24 days of DSTV Premium to which services I will not be using. As I am paying (or used to pay) R809 per/month I expect a refund of R626 for the remaining month of May 2016 herein. DSTV please get your monopoly mindset correct please. I await your urgent response herein. Regards, Wihan du Preez Legal Manager Insurance Underwriting Managers (Pty) Ltd