1 reviews | Active since Jul 2016
Cancellation of Contract Not Possible ? Not according to CPA!
<p>I have tried numerous times with phone calls and emails to get my Premium Payment Plan cancelled. Yes i know its a 24 month contract but no one at DSTV seems to be able to help me. </p> <p> </p> <p>My work is under stress so financially so am I.</p> <p> </p> <p>I am paying R799/m for the Xploreaand Premium subscription +xtraview (which compared to current fees) is a bargain BUT</p> <p> </p> <p>I now need to cancel at leat the Xtraview and Premium subscription. I can understand that I have a used device (Xplora) in my possession and Im happy to pay the R99/m for the remainder of my term (which is the price advertised if I bought only the Xplora). I cannot however see how you cannot cancel my Premium Subscription (essentially my airtime) . </p> <p> </p> <p>I hate to bring up the CPA, but they say I can cancell it with a reasonable penalty. </p> <p> </p> <p>The choices are you help me out and still get the R99/m for the decoder or I just stop paying altogether and then let my debt councillor sort it out. </p> <p> </p> <p>So please help me resolve this now. </p>
Dear Pieter Swart
We confirm Xtraview has been cancelled as requested however for Decoder Payment Plan the matter has been referred to the DPP department for further assistance.
They will contact you directly with your concerns as soon as possible.
Regards
Elna
Dear Pieter Swart
We confirm Xtraview has been cancelled as requested however for Decoder Payment Plan the matter has been referred to the DPP department for further assistance.
They will contact you directly with your concerns as soon as possible.
Regards
Elna
