Cancellation of contract

Dear DStv Enquiries Team,

I have sent two emails with no response so now it's Hello Peter. I am writing regarding my current DStv contract, which I understand is due to expire in April 2026. Could you kindly confirm whether this is correct and provide me with the exact expiry date?

Due to current financial strain, I would like to explore changing my subscription to a more affordable streaming-only option. Specifically, I am interested in switching to the DStv Stream Premium package at R699 per month (the streaming-only version), which I would access via the DStv Stream app.

I currently have a decoder and would like to continue using the DStv Stream app on my existing Multichoice decoder where possible, without subscribing to the full DStv Premium satellite service and its additional channels. I do not wish to pay for the complete bouquet of channels that come with the traditional decoder-based Premium package. Please could you advise if it is possible to make this change, and if so, assist me with processing the switch at the end of my current contract (or as soon as feasible). I would appreciate details on: Whether the R699 streaming-only Premium package can be linked to my existing decoder for app access. Any requirements, such as signing a new 12-month contract. The exact steps involved and any potential costs or pro-rated adjustments. Thank you for your assistance. I look forward to your prompt response so I can make an informed decision before my contract expires.