Cancellation of contract

I cancelled my contract with multichoice and they still deduct payment from my account, now I have to jump through hoops to get my money back. Sending bank statements and having to call a number of times because when they say they will give you feed back they just don't. Lazy isn't the word. Then the answer is you have to wait because we have processed your requested but it will take 7 working days, not once but a few times every time you have to WAIT for the useless and *********** people they employ that is suppose to be helping the clients.