HB
Henry B

1 reviews | Active since Mar 2009

19 Dec 2016, 07:47

Cancellation of Commercial package

<p>Cancelled commercial package from 1 Jan 2017 via email on 28/11/2016 and 12/7/2016 to feedback/enquiries/cancellation/commstatement.( Case no ********** ) . I've had no feedback that the dstv will be cancelled from 1 Jan 2017 The dstv website is not userfriendly to cancell commercial dstv via email.</p> <p>I've had two responses from customer care via Hellopeter and two telephonically resonses from customer care and was promised someone will contact me again. i've han no futher confirmation that my multichoice package will be cancelled from 1 Jan 2017. Surely this is not a difficult problem to resolve.</p> <p>Kindly confirm that the commercial package will be cancelled from 1 Jan 2017 This is my second request.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2016, 08:48
Official

Dear Henry

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Dec 2016, 10:50
Official

Good day Henry

Please accept our apologies for the level of service you received in this regards

We have escalated your request to our Commercial department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert