CANCELLATION NOT PROCESSED AS REQUESTED
I WAS CALLED BY AN AGENT ON 27 MARCH TO PURCHASE THE DSTV EXPLORER DEAL BUT THE AGENT HAS NOT ADVISED ME THAT IT WILL NOT BE COMPATIBLE IF LIVING IN A COMPLEX WITH A COMMUNAL AREA. THE VERY NEXT DAY I CALLED IN TO CANCEL THE DSTV EXPLORER BUT THIS WAS NOT DONE. I CANCELLED THE DSTV EXPLORER BUT THIS WAS NOT PROCESSED AND MY ACCOUNT WAS DEBITED WITH R99.00. I CALLED THE CALL CENTRE MULTIPLE TIMES TO CANCEL THE REQUEST. I DO NOT WANT THE DSTV EXPLORER PACKAGE NOW AS I CANNOT USE IT!!!!! THE EXPLORER WAS NOT DELIVERED AND SHOULD IT BE I WILL NOT TAKE DELIVERY OF IT AND WILL SEND IT BACK WITH THE COURIERS. I WANT MY R99.00 REVERSED TODAY!!!
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DStv (MultiChoice)'s replyOfficial
01 Apr 2016, 13:31Hello Twiggy01,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints)
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints)
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply01 Apr 2016, 13:31
Official
Hello Twiggy01,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints)
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've escalated your query to the DPP Explora payment plan department for urgent assistance and to contact you directly with your concerns. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints)
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,