Cancellation not processed
<p>I have two dstv accounts(premium payment plan and dstv compact) and on the 29 of October 2016, I requested an agent to cancel one of my accounts and I was told that this was done. To my dismay, everytime I pay my current dstv account, the account that should've been cancelled two months ago is credited. If this is how you treat your customers (by taking their credit down the drain), you should consider improving.</p>
Dear Ande
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Ande
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Ande
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
This is to confirm that this issue has been resolved. Old account has been closed and we have adjusted your current account accordingly.
Thank You
Girly
Best regards,
Good day Ande
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
This is to confirm that this issue has been resolved. Old account has been closed and we have adjusted your current account accordingly.
Thank You
Girly
Best regards,