Cancellation Account Refund Failure

I cancelled my Dstv account on the 15 July 2020 and immediately arranged for the refund as the debit order had already gone through until this day, I have not received my refund. I phoned the call centre number several times and each time I'm told different stories varying from a call centre agent escalating to the higher authority.

I have even tried their twitter messaging service and from the 15 July 2020 until today, I'm told the money will take 14 days to reflect on my bank account and I find this ridiculous because since the date of the cancellation until today 07 September 2020, how may 14 days has lapsed.

Regards N.B. Rakhale ***