1 reviews | Active since Apr 2009
Cancellation
I requested my subscription to be cancelled on the 08-10-2015, spoke to two individuals and one of them claims to be a supervisor, which I'm doubtful off. they advised that their system doesnt allow me to do a cancellation of my subscription. I asked for it to be escalated, OPS MANAGER never called. Saturday logged a complaint on hello peter against multichoice. nothing done. Today I called again to ask for the same thing, escalation to prnce, who said I can go reverse my debit order, he cant do the cancellation but he has done it? Asked him why I cant be reimbursed told me it takes 40days. Can someone who understands CPA, NCA and TCF call me cause, i HAVE SPOKEN TO PEOPLE WHO QOUTE THESE THINGS AND HAVE NO IDEA WHAT THEY ACTUALLY MEAN. I want to cancel and do a change of ownership to another account and have my old decoder premium amount refunded back to me ASAP
Dear Molebogeng
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,
Dear Molebogeng
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Best regards,