EB
Esther B
1 reviews | Active since Aug 2015
09 Aug 2015, 10:32
Canceling my subscription with me not telling them
We upgraded from a normal pvr with a dual view to the new explorar. I used a professional to do it for me and at this stage we are fed up!! First they changed my package, then they unsubscribed me, etc. Their calls centre is useless. Full of promises and no action. It's almost a week now....
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 12:53Hello Esther 1709,
We're sorry to hear of the disappointment and inconvenience you have experienced with the service.
Our records indicate that your DSTV services are active and already been changed to the Select2 package. Should you require further assistance, Please do not hesitate to contact us.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and inconvenience you have experienced with the service.
Our records indicate that your DSTV services are active and already been changed to the Select2 package. Should you require further assistance, Please do not hesitate to contact us.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply12 Aug 2015, 12:53
Official
Hello Esther 1709,
We're sorry to hear of the disappointment and inconvenience you have experienced with the service.
Our records indicate that your DSTV services are active and already been changed to the Select2 package. Should you require further assistance, Please do not hesitate to contact us.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and inconvenience you have experienced with the service.
Our records indicate that your DSTV services are active and already been changed to the Select2 package. Should you require further assistance, Please do not hesitate to contact us.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna