Canceling Dstv Services!!

Where do I begin? I opened up the app to find 3 times the balance I usually pay, I called dstv and as always spoke to someone who had no sense of customer service or any empathy, I was then put on hold for a whole 15 minutes without being refreshed or updated on the what were the next steps, I was then blind transferred to the data department where I was told my contract was TERMINATED, upon asking why...again there were no answers, just that it had been terminated because I missed payments...we went through my statements that showed all my payments...These are people's lives, money and budgeting is a real thing for some of us, it causes anxiety and a great deal of stress when service providers( or non there of) play around our finances...I am beyond confused and frustrated !! please re instate my data plan...!! Terminating services without any warning, no sms no email...this is so unprofessional!!