Canceling DSTV
<p>I wished to cancel my DSTV due to the fact that it is no longer required and too costly . My debit order goes off on the 28 th of every month . Today is the 30 th . I phoned on the 28th and 29 th but the long waiting period I was unable to cancel . So phoning on the 30 th I get threw and ask to be disconnected . I get told that I will be charged another month because I have phoned after my debit order has gone off. Even though the new month has not started . The amount they charge is crazy for the service they provide with many movies being shown over and over again . At almost R800 a month I am gonna pay for service that is not going to be used . </p>
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DStv (MultiChoice)'s replyOfficial
01 Jul 2016, 07:15Good Day Robbie.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they will not be using the service for the upcoming month.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Your service has been scheduled for disconnection on the 28 July 2016
Please accept our apologies for any inconvenience you have experienced in this regard
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply01 Jul 2016, 07:15
Official
Good Day Robbie.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they will not be using the service for the upcoming month.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Your service has been scheduled for disconnection on the 28 July 2016
Please accept our apologies for any inconvenience you have experienced in this regard
Kind Regards
Rupert
Best regards,