cancelation of my police for my dish

Item: DStv (MultiChoice)
Rating: 2
Author: Lebona T

From 02-50 November 2015 I called multichoice to cancel my decoder I disconnected I have been send from pillar to pillar by the call center on the 04 I was told they putting me to policy department I had to hold for 13 min without any one answering the call till airtime is finished I need my policy money back in to my account cause the can see they disconnected the dish or I will have to seek legal opinion..

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Replies (1)

DStv (MultiChoice)'s replyOfficial

05 Nov 2015, 14:35

Hello kabila777,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply05 Nov 2015, 14:35

Official