1 reviews | Active since Oct 2013
Cancelation of contracts without knowledge of clients by dstv multichoice.
Good day. I am Sam Matane. I have a contract with DSTV Multichoice. On the 20th of December 2024 I received a new Decoder as the one I was using was faulty and I claimed from the insurance. It was connected successfully by the agent representatives sent to my house. On the 2nd January 2025. dstv Just decided to debit an amount of R890 from my account which is not what I have been paying as my subscription is R549 on monthly basis. I have phone them and they are refusing to rectify the matter as they indicate that I canceled my contract on the 20th of December 2024. I spoke to Caitlin Brooks who indicated that she is a supervisor and she is also giving me stories and not Solutions to the reversal or credit to my dstv subscription fee.
How can one cancel a R549 contract and place themselves on a R750 package as this will be very stupid by myself. They have refused to give a recording as ther calls are recorded where I canceled the contract. Each time I phone I spoke to new person who will escalate my problem and I will be phone back after 48hrs. The problem still exist and I am still placed on a R750 package i never agreed to as dstv canceled my original R549 contract.
Today the 13 of Jan 2025, I spoke to a supervisor who is also explaining all sorts of problems created by dstv which have nothing to do with me and is refusing to accept that they have overcharge me and must either reverse my money or credit my contract.
Dstv is a mess and they are a problem when it comes to problems they have created when it comes to money reversals.
Regards Sam
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
How can one cancel a R549 contract and place themselves on a R750 package as this will be very stupid by myself. They have refused to give a recording as ther calls are recorded where I canceled the contract. Each time I phone I spoke to new person who will escalate my problem and I will be phone back after 48hrs. The problem still exist and I am still placed on a R750 package i never agreed to as dstv canceled my original R549 contract.
Today the 13 of Jan 2025, I spoke to a supervisor who is also explaining all sorts of problems created by dstv which have nothing to do with me and is refusing to accept that they have overcharge me and must either reverse my money or credit my contract.
Dstv is a mess and they are a problem when it comes to problems they have created when it comes to money reversals.
Regards
Sam
How can one cancel a R549 contract and place themselves on a R750 package as this will be very stupid by myself. They have refused to give a recording as ther calls are recorded where I canceled the contract. Each time I phone I spoke to new person who will escalate my problem and I will be phone back after 48hrs. The problem still exist and I am still placed on a R750 package i never agreed to as dstv canceled my original R549 contract.
Today the 13 of Jan 2025, I spoke to a supervisor who is also explaining all sorts of problems created by dstv which have nothing to do with me and is refusing to accept that they have overcharge me and must either reverse my money or credit my contract.
Dstv is a mess and they are a problem when it comes to problems they have created when it comes to money reversals.
Regards
Sam