MM
Mpfanyiseni M
1 reviews | Active since Dec 2015
24 Mar 2021, 09:07
#CANCEL YOUR NONSENSE
So to my shock this morning i get a call from Tebogo Reference number ***8 advising that i owe Multichoice R110.00 and this has been handed over to attorneys. First thing first, this is ******* since no one notified me from Multichoice of such issue. I paid what was displayed on my profile as per below transaction and no one got back to me to tel me i have outstanding payment 25 Jan PAY AT SERVICES PTY *** ib payment - 42.91. Even worse i logged in now and the amount is now on R274.80. My DSTV has not been active so help me God and cancel this **** since i am not gonna pay. You may hand this over to who ever you want i will still not pay for something i don't know. Your service and the way you handle your business sucks, in future do notify your customers before you hand them over for something you did not communicate to them. #CANCEL YOUR NONSENSE
This is the number Tebogo can be contacted on ***.
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Replies (2)MM
Mpfanyiseni M's updateReviewer Update
24 Mar 2021, 10:12Yoooh guys, please be take your business serious. You give your attorneys a different arrears amount and your consultant have their own. What should i believe now. How poor is the below service
- Today
- Cancel my dstv
- Good day, thank you for contacting DSTV
LiveChat. I'm Thobile how can I assist you?
- Please confirm the following so that we can assist you further;
· Identity number
· Initials and surname
· Physical address
· Cell phone number"
- *** MS Makhuvha 076****291 ***
7575 sebegi street dobsonville
- please hold
- my system is currently down, my apologies can you please do come back later on
- This is urgent and there is a complain logged on hello Pieter as well. I need this done now
- My system is not responding and i can't assist right away please be back after 5 minutes
- If i were you i would do what ever it takes to resolve the issue, surly you not the only one that has a system to do this from the in tire Multi choice so please don't let me teach you how to do your Job
- I can't do anything with the system it has to be worked on by an IT hence i ask you to please be back after 5 minutes
- Or at least call in if possible
- You have a poor communication skills since you never mentioned that "'system it has to be worked on by an IT '' I am not ending this chat be sure to respond in 5 minutes like you said
- okay you can hold
- 09:36 i should here from you
- no problem
- I'm now back up, you want to cancel disconnected services?
- CANCEL
- Also advise why the amount due is R274.80 since my dstv has been inactive. The last amount displayed to pay was 41.45 which i paid on the 25th of January and boom now i am on the arrears
- services cancelled
- Also advise why the amount due is R274.80 since my dstv has been inactive. The last amount displayed to pay was 41.45 which i paid on the 25th of January and boom now i am on the arrears
- amount due is R 160.87 which are arrears on account
- So what was the amount paid in (41.45) paid for?
- paid in ?
- Please check you will see i paid the amount of R41.45 which was displayed on my profile .Why was i not informed that my account is on arrears but instead hand me over to your attorneys??
- okay please hold while i try go over your statement
- I sent you the statements if possible please attach them here, my system is not doing me well
- Where did you sent me a statement?
- on your email
- can you see it ?
- I got your statement so who did this (DStv Access Subscription Reversal) why was the amount of -42.91 displayed that i had to pay and not a full amount. Why is there no body contacted me to let me know exactly whats happening after i paid the amount displayed
- I can't see any of that on my side hence i sent everything to you, But i do know that reversals are only done when the holder gives permission
- what we can do is for you to attach them here so i can go over them and get your contact numbers so i can contact you
- What is it that you know Thobile, you did not answer all my question on my last respond. Get some one high than you to call me and should be some one with full access to assist with all queries since you are not fully equipped to do your job
- ok
- 076****291 is my contact number
- Kindly email me this chat
MM
Mpfanyiseni M's update24 Mar 2021, 10:12
Reviewer Update
Yoooh guys, please be take your business serious. You give your attorneys a different arrears amount and your consultant have their own. What should i believe now. How poor is the below service
- Today
- Cancel my dstv
- Good day, thank you for contacting DSTV
LiveChat. I'm Thobile how can I assist you?
- Please confirm the following so that we can assist you further;
· Identity number
· Initials and surname
· Physical address
· Cell phone number"
- *** MS Makhuvha 076****291 ***
7575 sebegi street dobsonville
- please hold
- my system is currently down, my apologies can you please do come back later on
- This is urgent and there is a complain logged on hello Pieter as well. I need this done now
- My system is not responding and i can't assist right away please be back after 5 minutes
- If i were you i would do what ever it takes to resolve the issue, surly you not the only one that has a system to do this from the in tire Multi choice so please don't let me teach you how to do your Job
- I can't do anything with the system it has to be worked on by an IT hence i ask you to please be back after 5 minutes
- Or at least call in if possible
- You have a poor communication skills since you never mentioned that "'system it has to be worked on by an IT '' I am not ending this chat be sure to respond in 5 minutes like you said
- okay you can hold
- 09:36 i should here from you
- no problem
- I'm now back up, you want to cancel disconnected services?
- CANCEL
- Also advise why the amount due is R274.80 since my dstv has been inactive. The last amount displayed to pay was 41.45 which i paid on the 25th of January and boom now i am on the arrears
- services cancelled
- Also advise why the amount due is R274.80 since my dstv has been inactive. The last amount displayed to pay was 41.45 which i paid on the 25th of January and boom now i am on the arrears
- amount due is R 160.87 which are arrears on account
- So what was the amount paid in (41.45) paid for?
- paid in ?
- Please check you will see i paid the amount of R41.45 which was displayed on my profile .Why was i not informed that my account is on arrears but instead hand me over to your attorneys??
- okay please hold while i try go over your statement
- I sent you the statements if possible please attach them here, my system is not doing me well
- Where did you sent me a statement?
- on your email
- can you see it ?
- I got your statement so who did this (DStv Access Subscription Reversal) why was the amount of -42.91 displayed that i had to pay and not a full amount. Why is there no body contacted me to let me know exactly whats happening after i paid the amount displayed
- I can't see any of that on my side hence i sent everything to you, But i do know that reversals are only done when the holder gives permission
- what we can do is for you to attach them here so i can go over them and get your contact numbers so i can contact you
- What is it that you know Thobile, you did not answer all my question on my last respond. Get some one high than you to call me and should be some one with full access to assist with all queries since you are not fully equipped to do your job
- ok
- 076****291 is my contact number
- Kindly email me this chat
DStv (MultiChoice)'s replyOfficial
24 Mar 2021, 11:44Hi Patricia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Mar 2021, 11:44
Official
Hi Patricia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,