BR
Bennie R
1 reviews | Active since Mar 2009
20 Jun 2015, 18:47
Cancel only on payment date.....BS Rule
I called the call centre to cancel my subscriptions, they advised that I could only cancel on my payment date (26). I have to call again on 26/06, otherwise it wont be cancelled.<br> <br> THIS IS BS.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Jun 2015, 09:17Hello bennier,
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that the information that you have received was correct, customers subscription invoice date runs on a month to month basis.
Your invoice date is the 26th of every month and the representative schedule disconnection of service for midnight on the 25th June 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that the information that you have received was correct, customers subscription invoice date runs on a month to month basis.
Your invoice date is the 26th of every month and the representative schedule disconnection of service for midnight on the 25th June 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply21 Jun 2015, 09:17
Official
Hello bennier,
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that the information that you have received was correct, customers subscription invoice date runs on a month to month basis.
Your invoice date is the 26th of every month and the representative schedule disconnection of service for midnight on the 25th June 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that the information that you have received was correct, customers subscription invoice date runs on a month to month basis.
Your invoice date is the 26th of every month and the representative schedule disconnection of service for midnight on the 25th June 2015.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta