1 reviews | Active since Aug 2013
cancel of contract incorrectly
We are clients of dstv for many years and we have a package with them for many years already its one that you get kyknet with. we are paying everymonth on time no problems ever. our decoder has given us problem and we bought a new one and today when the installation and everything has happened they said that the package doesn't belong anymore but in the past they said if you still have this this will not be taken away from you but know that we bought a new package they doesn't want to give us our old package back. This is unacceptable the only reason we bought a new decoder was because the old one gave us problem. I will not accept this and want my old package back. If dstv wants to do business this way I think they are in breach of contract. Why cancel it they promise us that we can stay on this package if you were on it they will not take it away. I want an answer from DSTV immediately.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that you will still be able to subscribe to your DStv Select Package on your new decoder.
We unable to locate your account with the information you have supp****.
We tried to contact you without any successes.
Please provide us with the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder and Smart Card Number
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that you will still be able to subscribe to your DStv Select Package on your new decoder.
We unable to locate your account with the information you have supp****.
We tried to contact you without any successes.
Please provide us with the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder and Smart Card Number
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert