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cherisse M

1 reviews | Active since Sept 2011

14 Nov 2017, 15:30

Cancel my subscription

I am still waiting for Dina to return my calls. I want to be reimbursed for all the months that i hqve paid but haven't received service. This is disappointing and disgusting service from multi choice.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Nov 2017, 16:19
Official

Dear Cherisse

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Nov 2017, 14:03
Official

Good day Cherisse

According to our records; you have been advised to take your decoder in for testing at the nearest DStv Service Centre or Agency. They will check the decoder and cancel the service should the decoder be faulty. You will not be charged for a service you did not receive.

Your concern regarding the Explora decoder is pending investigation from the technical team. We'll provide feedback as soon as it's available.

We apologise for the delayed response in this regard.

Regards

Elna (DStv: Hello Peter Complaints)

Best regards,