Cancel my subscription

<p>Good day. Please note that i am sending this email purely as a courtesy and in order to have it on record. I have reversed the payment that came from my account this morning, as i will not be charged for the incompetence of your work force. I cancelled my subscription on the 24th of Feb, and every second day after that i phoned in to check why it hasnt been canceled, being reassured each time that its being escalated, and not to worry i will not be charged for it. Imagine my surprise when you deducted the amount off my account this morning along with my new decoder on the payment plan. Please sort out your **** and make sure that money is reversed on my account, as YOU owe me money as i paid for the whole of February and cancelled it on the 24th.</p>