Cancel my services now!!!!!!

I really don't know what to do now, a 3rd decoder is active on my account on Compact Plus, the decoder has not been active in years and no longer active but somehow its on

Please turn, you said in your last mail you cancelled all decoders and that only smart card ***, this will affect my monthly subscription cos each month I have to keep paying more than i should, I dont know the mix up thats happening there, please sort it out

If you cannot I kindly ask to speak to your higher manager because this has been going on for months,

Only decoder *** should be on, I have paid all outstanding fees you keep charging me for decoders I don't have. Why am i being punished for broken decoders that I don't have anymore just because they are sitting on my account.

If you cannot fix this, that's fine, I ask that you cancel EVERYTHING on the account and refund my money

Thanks