Cancel my fibre and call me back - DISGUSTED AT DSTV!!!

Sanele from complaints calls me to tell me he will be cancelling my fibre and reversing all the charges. Still not done - and when he calls back, he tries only once and doesn't bother not thinking that I might have been busy as this thing continues to affect my credit score. And I cannot call in because no one can transfer to the complaints department and I am not repeating a query that's been dragging on since june and 5 hello peter complaints later. how multichoice still operates with over 35000 bad reviews goes beyond me. is the executive board aware that their call centre staff are as *********** as they come???? and they have this standard auto response on hello peter.