CANCEL INTERNET

Please contact me so I can cancel my internet service. Since receiving the router on the 15th of August it has had no internet access and I have called ,emailed ,even complained twice on Hello Peter and no one had bothered to assist me. The last communication I had was with Patricia On Tuesday who said she has arranged for a pickup of this router and another one to be sent and today when I followed up I was told it was rejected because I used the data. Which is ridiculous because there is no intended access on the router so I can use it!!!. 80G anytime data and 60G night time is the data that was provisioned on the 15th and if you check that's what it is to date. I even sent an email in one of my many attempts to get this resolved and advised that the Sim number does not reflect on the router when I log in to manage it ,but still nothing was done. A debit order is due on the 31st and you can't make me pay for something I did not use and you are not wanting to resolve this.