Cancel DSTV worst service ever!

I have a query regarding my Monther billing amount i called the contact center on the 8th of Feb trying to speak to a manager or team leader i spent close to 3 hours on the phone and more than1 hour until my battery ran out on the last call. I am totally disgusted with the service offering from DSTV and now I can understand why they are losing clients. We have been loyal to this brand for more than 20 years but i can say that we will not continue with our relationship and will not be paying the 1500. Please can your subscription paying 1000 a month you expect a level of service and i can truly say that this is not happening right now.