Cancel Dstv internet

I called Dstv since last week Saturday asking to cancel my Dstv internet since the contract has come to an end. After back and forth I was eventually told I need to send an email to ***.

I did send an email, Banele ndlovu rep**** and I don't think they even gave themselves time to look into this but rushed into replying to the email. I am told I need to settle the router yet at the beginning of this contract I was told after 24 months I can have the router and now I am being told I need to settle the router first before cancellation.

I need to have the Dstv internet cancelled as soon as yesterday because I have moved to another service provider. Why should I spend more the R100 on calls, calling you to have the Dstv internet cancelled. Just cancel it I don't need it anymore