Cancel dstv and buy fiber/netflix

I called dstv on 1 occassion to query the amount that i had to pay. The lady on the phone told me that i had pvr functionality activated and said that i do not need to pay for it if i didnt want it. When i asked her to confirm she said that i need only pay my suscription fee and ignore the additional amount for pvr, which i did and have been doing for 3 months. For the past three weeks my connection has been suspended, due to lack of payment. On the first call i was told that it was tbe pvr amount that was outstanding, i then informed the lady what i was told in march, she said she would get her manager to listen to the call and call me back after an hour. Tbey did not call back so i contacted them, explained the situation and my account was reactivated. The following week the suscription was terminated again. We again called in and explained the situation, we were reconnected but this time the agent gave a ref number and told us that the amount owing would be removed from our account (rectified). This morning we woke up to the same, dstv suscription cancelled due to lack of payment. We have spend the entire day calling in to have this issue rectified yet we still have not recieved any assistance. So we are currently paying for a service which we dont have, besides of the cost of calling back and forth for hours on end.