Canal + bought a failing business

For too many years that I can remember I have subscribed to DStv's Price-lock contracts. All went well until two (2) months ago, when Multichoice terminated my contract, without advising me, This was TEN (10) months prior to the agreed contract expiry date.

I refuse to call their call centers as a simple request can take half-an-hour to resolve. Personally, I fond the operatives untrained for their allocated tasks.

After SIX (6) emails to *** I finally received confirmation of my contracts reinstatement BUT, they have added an additional charge for insurance, which I definitely do not want.

I emailed back and received a response that, despite this department having reinstated the contract, and adding the insurance charge, they were unable to remove it and gave me another department to contact.

I don't have the time to contend with Multichoice's inefficiencies.

What do I do now.