1 reviews | Active since Jun 2017
Can you please refund
<p>For the past two months I've been trying to get a refund from DSTV. Up to date they haven't refunded and they keep deducting from the credit. I've sent in every single document that they have requested. Every time I call in I'm being told the refund has been logged and will be processed. I call in every week, only to be told that the refund was not made. Today a consultant told me the refund keeps getting rejected but there's no valid reason why. I am sick and tired. It's such a big inconvinience and not to mention the financial distress. Can you please refund.</p>
Dear Thato
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Thato
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Good day Thato
Thank you for your time and patience.
I must apologise for the delayed update since the previous telephonic discussion. Your query is still pending investigation from the finance team.
I promise to get back to you when the full summary is received.
Once more, thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Thato
Thank you for your time and patience.
I must apologise for the delayed update since the previous telephonic discussion. Your query is still pending investigation from the finance team.
I promise to get back to you when the full summary is received.
Once more, thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Hi Dinah,
Considering the lengthy process, the account holder and have decided to sort the matter personally. The money can remain in the account holder's DSTV account.
Thank you for your assistance.
Kind regards,
Thato.
Hi Dinah,
Considering the lengthy process, the account holder and have decided to sort the matter personally. The money can remain in the account holder's DSTV account.
Thank you for your assistance.
Kind regards,
Thato.
Good day Thato
Thank you for getting back to me with your feedback.
As requested, the balance will remain the account holder's DStv account till further notice.
If there's anything we can do for you, please feel free to contact us.
Once more, thank you so much for your continuous support.
Kind regards
Dinah
Best regards,
Good day Thato
Thank you for getting back to me with your feedback.
As requested, the balance will remain the account holder's DStv account till further notice.
If there's anything we can do for you, please feel free to contact us.
Once more, thank you so much for your continuous support.
Kind regards
Dinah
Best regards,