Can you guys get your act together???

Hello azizallyjhb,

Yours and your mom's service was not disconnected. If there was a billing problem and we suspend the account, both would have been disconnected.

She may be experiencing a temporary loss of signal. We have resent the signal to her decoder. She needs to troubleshoot to refresh her device:

- Unplug power
- Remove smart card
- Wait 30 seconds
- Plug power in
- Wait for E04 Error message
- Insert Smart card

After scanning is complete, press P+ to locate channels.

If your signal strength is less than 95% or your signal quality is less than 98% then the probability is that your bad signal is dish related.

Should the problem persist, please contact our Customer Care Centre on ***. A representative will be able to assist you with all technical problems.

Here are our touchpoints:

DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com

Warm Regards

Kristel