1 reviews | Active since Aug 2014
Can you get this right after 5 months
Since I gotten divorced I had a name change done, however everything else remained the same as the debit order always went off from my account, which my ex husband had signing power on.I have had to call every month without fail whereby Multichoice Dstv has had me on payment term of cash instead of debit order. So in a human world we experience human error, hence stood in a queue at Checkers and paid this. After 5 times of messing this up I am expected to sit on the phone for hours with you escalate my phone account, be inconvenienced, I do not have a service for your mistakes and still speak to a your management (Eaton Human) who is a joke for a manager, he has still not called me back after promising to rectify the mistake. I still do not have this issue sorted .It is quite disgusting that you treat your clients with so little value.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Your query has been referred to the relevant department for further assistance. Feedback will be sent to your personal email address once received. In the meantime, we suggest that you make a manual payment for the reconnection of your DStv service.
If you have already paid, please send us your proof of payment to *** for further assistance.
Thank you for taking your time to contact us. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Your query has been referred to the relevant department for further assistance. Feedback will be sent to your personal email address once received. In the meantime, we suggest that you make a manual payment for the reconnection of your DStv service.
If you have already paid, please send us your proof of payment to *** for further assistance.
Thank you for taking your time to contact us. Your support is important to us.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah