AF
ANTON F
1 reviews | Active since Oct 2011
20 Aug 2015, 15:33
CAN'T USE WALKA FOR KYKNET
I tried on several occasions to use my Walka to view Kyknet Programs but it keeps freezing all the time. Other channels are working fine. Please update the reception area as it was functioning well a time ago.
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DStv (MultiChoice)'s replyOfficial
30 Aug 2015, 09:02Hello AntonMetro,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your Walka.
We confirm that we did not get any complains about the Kyknet channel on the Walka device, however try and scan channels to try and resolve your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your Walka.
We confirm that we did not get any complains about the Kyknet channel on the Walka device, however try and scan channels to try and resolve your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply30 Aug 2015, 09:02
Official
Hello AntonMetro,
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your Walka.
We confirm that we did not get any complains about the Kyknet channel on the Walka device, however try and scan channels to try and resolve your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with regards to your Walka.
We confirm that we did not get any complains about the Kyknet channel on the Walka device, however try and scan channels to try and resolve your problem.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta