GB
Gwynneth B
1 reviews | Active since Nov 2014
26 Jul 2015, 13:30
Can't trace a payment
I paid Box Office on the 24th July. After numerous phone calls to the help centre, the call centre staff nor the supervisor can not allocate my payment to my box office account. I do an EFT every month with no problems and immediate reflection. What is going on with the staff this month? This service is appalling.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jul 2015, 08:51Hello Gwynn,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that payment of R330.00 is reflecting on your Box Office account.
You may rent from Box Office using your Box Office as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that payment of R330.00 is reflecting on your Box Office account.
You may rent from Box Office using your Box Office as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply28 Jul 2015, 08:51
Official
Hello Gwynn,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that payment of R330.00 is reflecting on your Box Office account.
You may rent from Box Office using your Box Office as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that payment of R330.00 is reflecting on your Box Office account.
You may rent from Box Office using your Box Office as method of payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,