Can't temporarily suspend my services

Item: DStv (MultiChoice)
Rating: 2
Author: Dino D

I'm currently paying about R870pm for my Dstv and when I called today requesting them to temporarily suspend my services or downgrade to a cheaper package, I was told it cant be done now and I have to wait for the 24th to do that. The thing is I am going out of the country and I want to suspend the services for the duration when I'm away and reactivate when I get back. Surely something can be done as I don't want to pay for nothing otherwise I will have to cancel this **** thing forever.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

12 Dec 2015, 08:30

Hello dibest,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply12 Dec 2015, 08:30

Official