Can't sort out simple request

Went on holiday, asked to disconnec tservice, asked to connect holiday home. Never disconnect home. Billed me for home, phoned several times to sort, still not sorted. Back home asked to reconnect service. 1. Not connecting Extra view, phoned again aske to connect HD and SD PVR - NOT DONE, Phoned again asked for it again .... SD PVR still not connected. What type of circus are you running there? A phonecall last at lease 15min at a time with you. Who is paying for my admin cost because of your bad service?<br> It is now a week and my service is not working as I asked for, so how much discount will I get for this?