CJ
Christiaan J
1 reviews | Active since Apr 2011
02 Apr 2015, 13:16
Can't seal a deal?!
I've signed up for the explorer deal on the 12 of March, after all the credit check I was told to wait 7 working days for the new device and then only my subscription debit order will reflect with the new amount added.I've followed up twice with DSTV and all they said was they will escalate it and resubmit the order.Still waiting and we are in APRIL!!! To put the cherry on the cake they have now pushed a debit order off my account with the new subscription rate.So how can I be paying for something which I don't have yet?! I want to be reimbursed and when will I be expecting my explorer after being promised 7 days!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Apr 2015, 09:10Hello pegasus13,
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply04 Apr 2015, 09:10
Official
Hello pegasus13,
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta