Can't justify their flawed credit decision

<p>Good day Nokuthula</p> <p> </p> <p>Please note that I was assessed by Multi-choice, not the Bureau. I'm taking this matter up directly with you Guys and I don't appreciate the fact that now that you can't answer my questions you are referring me to the Bureau. The last time I checked the Bureau doesn't promote price lock and I'm not a customer of the Bureau, but Multichoice. I'm still awaiting feedback on my questions and won't stop until I get clarity from you Guys.</p> <p> </p> <p>The Questions is, who declined my request and based on what? It is Multichoice that came to that conclusion, why are you now sending me to a 3rd party all of a sudden? I need to get that breakdown that you used to come up with your flawed decision that doesn't have substance. You started this whole thing I expect you Guys to finish it! If I've been paying you Guys all this time for the Premium option, why will I fail to honour my payments of +-R85.00 more? Did the Bureau say I don't honour my credit obligations? I challenged the fact according to your flawed credit report you came to a conclusion that my monthly instalments are more than my Salary!</p> <p> </p> <p>Did I ever skip my premium instalment of R844.00? Did I ever skip any credit instalment I've based on your so called Bureau credit report? So in essence you are saying after the premium increase next year I won't even afford to have your product. I guess by next year after the increase I'll be paying more than R900.00. You left me with no choice but to expose your Company by exploring other consumer recourse options out there since you don't take my matter serious! I feel ill-treated by multichoice and not taken serious. I guess logic sometimes must be used, I'm not listed as a bad payer on ITC, and I don't even have personal loans or overdraft etc.....what does that tell you?</p> <p> </p> <p>I'm servicing all my debts without failure including your premium monthly instalment of R844.00. What more do you want from me? I wish one had an alternative since I see you are taking advantage of your monopoly! I do demand answers and stop referring me to 3rd parties that have not made a decision you made. If I don't get answers will explore gear 6! This is how you treat a customer who has being with you Guys since 2007? I’m shocked indeed with your level of arrogance, it is even more than that of the ANC! What is your understanding of "joint" account. I guess you took my home loans installment and made your flawed determination and never bother to ask for further details!</p> <p> </p>