RK
Rasool K

1 reviews | Active since Nov 2010

18 Aug 2016, 06:35

Can't get my address right - Absolutely useless!

<p>I live in a complex, I don't have door to door postal service. I receive all correspondence through a post box. I have tried changing my street address to my postal address at DSTV three times, each time I was assured it was done. Again, I have received my DSTV correspondance stuck through my gate.</p> <p>Multichoice, you can't even get an address right! Maybe I should stop paying you and see if you get the address right on the payment demand letters!!!</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Aug 2016, 07:18
Official

Dear Rasool

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

RK
Rasool K's update03 Oct 2016, 17:48
Reviewer Update

And as usual, another DSTV guide delivered to my residential address and not my postal address. What else do I have to do to explain the difference between postal and residential addresses???

Even after numerous phone calls, a HelloPeter report, where Dinah was supposed have fixed this, DSTV still has it wrong.

Do any of you DSTV employees understand the difference between postal and residential addresses?

I think not!