RK
Rasool K

1 reviews | Active since Nov 2010

10 Nov 2016, 13:18

Can't get my address right - Absolutely useless!

<p>After complaining here (see previous reports), Multichoice (Dinah) was supposed to have fixed my magazine addressing issues. I still received magazines to my residential address instead of my postal address. I then called the Multichoice call centre and had them cancel my magazines. It's obvious that Multichoice does not know the difference between postal and residential addresses or how to cancel my magazine, as today, I find another magazine stuck in my gate!</p> <p>Going forward, my advice is to employ people who can understand basic customer requests and fulfil those requests. Maybe then, a simple request like "send my magazine to my postal address and not my residential address" might get a solution.</p> <p> </p> <p>Multichoice, if you can't correct magazine delivery or cancel my magazine, please cancel my subscription. I've had enough!</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Nov 2016, 13:47
Official

Dear Rasool

We are acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team